Commercial Office: Calle 11 No. 2 - 15 Neiva, Hours of Service: - Park, via Las Termanles: Sunday to Sunday from 9:00 am / 6:00 pm, Events and Conventions: Monday to Sunday




Our History

Educational and Business Pedagogical Contents



Our business started in 2014 as a restaurant and lodging, called "Finca Hotel La Cascada" where our main tourist attraction was the natural pool and the natural waterfall. In 2015, the partners of the "Finca Hotel La Cascada", concerned about the trends of the tourism sector with a demanding and specialized market, advanced a program where pedagogical, recreational and business contents were articulated; For this purpose, spaces were adapted to the facilities, building a room for events and games, habitats for domestic species and making exhibitions of sustainable ecological processes, taking eco-recycling as the main resource. Day by day innovation is sought with the well-being of our visitors in mind. That is how "Finca Hotel La Cascada" was consolidated.




Organizational culture

A Life Experience



We are a recreational and tourist center dedicated to promoting ecological awareness, offering our visitors a natural environment where they can enjoy a healthy recreation, perform sports activities or simply get physical and mental renewal, learning in a playful way about the care of the environment and the importance that this has in our current society. By location, climate, topography and scenarios, we are a privileged ecotourism farm, which allows us to offer our visitors warm, unique and majestic landscapes that will make your visit a life experience.




Our Mission

Sustainable development



Provide clients and visitors, spaces that raise awareness and provide knowledge on environmental friendly practices with high standards of accommodation services, groups, conventions, social events, ecological and educational workshops, food and beverages, inclining to sustainable development to preserve our natural resources, especially our Natural Cascade in regards to its conservation and care.




Our Vision

Leading the consolidation of the Offer and the Demand



By the year 2020 we will be La Finca eco tourism hotel of greater recognition and positioning among our customers, in social and digital media at the local and departmental level, mainly working self-sustainable ecological alternatives and high standards of our services, promoting a culture friendly with the environment environment, leading the consolidation of supply and demand for tourism development in the department of Huila.




Quality Politics

Competent and Qualified Personnel



Finca Hotel La Cascada develops ecological alternatives to raise awareness and satisfy the needs of our clients, contributing to the care of the planet earth. In order to provide services according to standards in accommodation, food and beverages, groups and conventions, for this we have competent staff, qualified suppliers and facilities that promote fun, recreation and contemplation of the flora and fauna that guarantee continuous improvement of our processes.




Our Goals

Continuous Improvement



1) Develop ecological alternatives that contribute to the care of the environment.
2) Execute and maintain the standards of our services to meet the needs of our customers.
3) Strengthen the competences of our collaborators, fostering the organizational culture.
4) Guarantee qualified suppliers that comply with standards of current legal regulations.
5) Sustain and innovate the areas of recreation and contemplation of flora and fauna.
6) Manage the continuous improvement of our processes.




Sustainability Policy

Responsibility and Wellbeing



FINCA HOTEL LA CASCADA is concerned with achieving a perfect balance between the services offered and those involved in all its processes, so it acts responsibly and ensures the welfare of our employees, customers and suppliers, controlling the optimization of economic resources, water and energy, achieving the best use. We generate training and awareness actions on the principles of sustainable tourism and we support the prevention of child labor exploitation. In compliance with the requirements of the regulations and current legislation applicable to Accommodation activities, we focus on covering three major areas:



ENVIRONMENTAL

Reduction Impacts to the Environment



During the operation of accommodation services we seek to reduce negative impacts on the environment, saving and consuming in a responsible manner natural resources, making use of environmentally friendly supplies and controlling the generation of waste. The majority of waste from non-biodegradable objects is used to decorate or use them within the hotel estate.



ECONOMICAL

Working with Local Communities



With stimulation of local activity, using suppliers and local workers to ensure personal and professional development, taking into account that it is important that local communities have our support as an ally for their economic development.



SOCIOCULTURAL ACTIVITIES

Ethnic roots



With the application of principles focused on the knowledge, promotion and potentialization of the attractions and socio-cultural roots at regional and national level.



Our ethic Code

Guidelines



In compliance with Law 679 of 2001 and Resolution 3840 of 2009, FINCA HOTEL LA CASCADA accepts the code of conduct in order to protect minors from sexual exploitation. To fulfill the commitment we have defined the following guidelines:

All our activities reject any kind of sexual exploitation of children.
We reject child labor exploitation.
We reject discrimination of race or gender.
Collaborators, we will not promote establishments where minors are directly or indirectly exposed to the sex trade.
We will promptly inform the local police and / or competent authorities, the cases of sexual commerce with minors that are perceived or detected and the suppliers that develop practices related to this aspect.
We market our products without deceptive advertising and without involving undue practices with children or teenagers.
We will raise awareness and publicize that the sexual exploitation of minors is a crime.
We condemn all forms of sexual exploitation with children and support all legal actions to prevent and punish these crimes.
Support to local communities.
We disseminate our historical - cultural heritage, through activities that promote respect and appreciation of local culture and identity.
We contribute to local development by providing social welfare.




Sustainability Objectives

Consciousness versus Consumption



Establish guidelines that allow the development of sustainable actions focused on the environmental, economic and sociocultural, reducing negative impacts and generating awareness against consumption.



SPECIFIC SUSTAINABILITY OBJECTIVES

Continuous training



1) Disclose the sustainability policy by which FINCA HOTEL LA CASCADA is governed.
2) Make suppliers aware of compliance with the legal requirements inherent to their product or service.
3) Maintain the satisfaction levels of customers and collaborators.
4) Implement actions to promote the rational use of water, energy and waste.
5) Apply labor inclusion while maintaining ongoing training in environmental, socio-cultural and economic issues.



Rights and duties of the Sustainability process



CLIENTS and GUESTS

RIGHTS



Know the information on the management of natural, sociocultural and economic resources that impact the Finca Hotel La Cascada.
Enjoy the sites of tourist interest in the region.
Enjoy the facilities of Finca Hotel La Cascada.
Know the information of the legal requirements applicable to guests for tourism and accommodation activities.
Know the policies and guidelines for the provision of services at Finca Hotel La Cascada.
Right to smoke in the areas designated for that purpose.



CLIENTS and GUESTS

DUTIES



Respect for the culture, beliefs, traditions and habits of the people of the Region.
Make proper use of the facilities of Finca Hotel La Cascada.
Make rational use of natural resources.
Respect the social spaces of Finca Hotel La Cascada.
Fulfill the legal requirements for the prevention of the sexual exploitation of minors.
Fulfill the contractual conditions for the provision of the service.
Respect for the tranquility of other guests.
Make separation at the source of the waste generated.



Normativity

FINCA HOTEL LA CASCADA complies with:



ESCNNA: National Strategy for the Prevention of Commercial Sexual Exploitation of Children and teenagers, With your eyes we protect children and teenagers from sexual and commercial exploitation. Inform the crime of commercial sexual exploitation through the national free line of ICBF 01 8000 112 440 to 106.
LAW 84 OF 1989: by which the National Statute of Protection of the Animals is adopted and some contraventions are created and it regulates the one concerning its procedure and competence.
DECREE 2811 OF 1974: By which the National Code of Renewable Natural Resources and Protection of the Environment is dictated.
LAW 163 OF 1959: By which measures are dictated on defense and conservation of the historical, artistic patrimony and public monuments of the Nation.




Rights and duties of the Sustainability process



SUPPLIERS

RIGHTS



Know the sustainability policy and the associated programs.
Know the policy of sustainable management of products and services purchased by Finca Hotel La Cascada.
Know the purchasing policy.
To receive fair and timely payment for their services and products sold.
If you are a local provider you has priority.



PROVEEDORES

DUTIES



Fulfil the legal regulations to provide products or services
Fulfil the legal requirements for the prevention of the sexual exploitation of minors.
Fulfil the contractual conditions for the provision of the service or purchase of their products.
Fulfil the sustainability and purchasing policies of Finca Hotel La Cascada.



OUR PARTNERS or COLLABORATORS

RIGHTS



Know the information on the management of natural, sociocultural and economic resources that impact Finca Hotel La Cascada.
Enjoy the sites of tourist interest in the region.
Enjoy the facilities of Finca Hotel La Cascada.
Know the information of the legal requirements applicable to guests for tourism and accommodation activities.
Know the policies and guidelines for the provision of services at Finca Hotel La Cascada.
Receive constant training on sustainability.
Present claims associated with the business relationship with Finca Hotel La Cascada.
Participate in the trainings generated by Finca Hotel La Cascada.



OUR PARTNERS or COLLABORATORS

DUTIES



Respect for the culture, beliefs, traditions and habits of the people of the Region.
Make proper use of the facilities of Finca Hotel La Cascada.
Make rational use of natural resources.
Respect the social spaces of Finca Hotel La Cascada.
Comply with the legal requirements for the prevention of the sexual exploitation of minors.
Comply with the contractual conditions for the provision of the service.
Respect for the tranquility of other guests.
Make separation at the source of the waste generated.